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2024-03-13 01:59:19

What does a receptionist do? - CareerExplorer

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What is a Receptionist?

A receptionist serves as the initial point of contact for visitors, clients, and callers in various organizations and businesses. Often stationed at the front desk or entrance area, a receptionist plays an important role in creating a positive and welcoming impression. Their primary responsibility is to greet guests, answer inquiries, and direct them to the appropriate individuals or departments within the organization.

Receptionists are skilled in communication and interpersonal interactions, ensuring that visitors feel valued and attended to. They often act as a liaison between clients, employees, and management, relaying messages and facilitating smooth communication within the organization. With their ability to handle multiple tasks and communicate effectively, receptionists contribute to the efficient functioning of an organization while creating a positive first impression for anyone who enters the premises.

In this article:What is a Receptionist?What does a Receptionist do?What is the workplace of a Receptionist like?

What does a Receptionist do?

Duties and Responsibilities

The duties and responsibilities of a receptionist encompass a wide range of tasks aimed at creating a welcoming environment, facilitating effective communication, and ensuring the smooth functioning of daily operations within an organization. Here are the primary responsibilities of a receptionist:

Greeting and Welcoming: Receptionists are often the first point of contact for visitors, clients, and callers. They warmly greet individuals as they enter the premises, providing a positive and professional impression of the organization.

Answering Phone Calls: Receptionists manage incoming phone calls, directing them to the appropriate individuals or departments. They answer general inquiries, provide information about the organization, and relay messages accurately.

Managing Appointments: Receptionists schedule and manage appointments for clients, customers, or employees. They maintain appointment calendars, ensure that scheduling conflicts are minimized, and send reminders when necessary.

Handling Inquiries: Receptionists address inquiries from visitors and callers, providing information about the organization's services, products, and contact details. They assist with directions and help visitors find their way within the premises.

Directing Visitors: Receptionists guide visitors to their intended destinations within the organization. They notify employees of visitors' arrival and ensure that guests are attended to promptly.

Administrative Tasks: Receptionists perform various administrative tasks, including data entry, filing, photocopying, and managing incoming and outgoing mail. They keep the reception area organized and ensure that supplies are stocked.

Maintaining Reception Area: Receptionists ensure that the reception area is clean, organized, and presentable. This includes arranging seating, displaying informational materials, and keeping the space tidy.

Security and Access Control: Receptionists often play a role in security by monitoring access to the premises, issuing visitor badges, and ensuring that only authorized individuals enter restricted areas.

Handling Deliveries: Receptionists receive deliveries, packages, and mail. They sign for deliveries, notify recipients, and manage the distribution of incoming items.

Customer Service: Receptionists provide excellent customer service by addressing inquiries and concerns professionally and courteously. They act as ambassadors for the organization, ensuring positive interactions with clients and visitors.

Communication Liaison: Receptionists relay messages and information between employees, departments, and management. They facilitate effective communication within the organization.

Emergency Response: In some cases, receptionists may be trained to handle emergency situations, such as evacuations or medical incidents, and provide initial assistance until appropriate personnel arrive.

Multi-Tasking: Receptionists need to handle multiple tasks simultaneously, including phone calls, inquiries, and administrative duties, while maintaining a friendly and composed demeanor.

Software Proficiency: Depending on the organization, receptionists may use various software applications for scheduling, communication, and data management.

Types of Receptionists

There are various types of receptionists, each specializing in different industries or roles based on the specific needs of the organization. Here are some common types of receptionists:

Corporate Receptionist: Corporate receptionists work in office settings, typically for larger companies or corporations. They greet visitors, manage calls, schedule meetings, and assist with administrative tasks specific to the corporate environment.

Medical Receptionist: Medical receptionists are employed in healthcare facilities such as hospitals, clinics, and medical offices. They handle patient appointments, manage medical records, verify insurance information, and maintain patient confidentiality.

Dental Receptionist: Similar to medical receptionists, dental receptionists work in dental offices. They schedule appointments, handle patient inquiries, process insurance claims, and ensure the smooth flow of patients through the practice.

Hotel Front Desk Receptionist: Hotel receptionists manage guest check-ins and check-outs, handle reservations, provide information about hotel amenities, and assist guests with any inquiries or concerns during their stay.

Legal Receptionist: Legal receptionists work in law firms, where they manage incoming calls, schedule appointments, assist with client inquiries, and support attorneys and legal staff with administrative tasks.

Salon or Spa Receptionist: Receptionists in beauty and wellness establishments, such as salons and spas, manage appointments, handle client check-ins, and provide information about services and treatments.

Are you suited to be a receptionist?

Receptionists have distinct personalities. They tend to be conventional individuals, which means they’re conscientious and conservative. They are logical, efficient, orderly, and organized. Some of them are also enterprising, meaning they’re adventurous, ambitious, assertive, extroverted, energetic, enthusiastic, confident, and optimistic.

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What is the workplace of a Receptionist like?

The workplace of a receptionist can vary depending on the industry and organization they work for, but it generally consists of a designated area within the premises that serves as the central point of contact for visitors, clients, and callers. This space, often referred to as the reception area or front desk, is designed to be welcoming, organized, and efficient. It is strategically positioned near the entrance of the organization to ensure easy access and visibility.

The physical setup of a reception area typically includes a front desk or counter where the receptionist sits. This desk is equipped with communication tools such as telephones, computers, and often software systems that facilitate appointment scheduling and visitor management. The receptionist's workspace is often neat and organized, with supplies readily available for administrative tasks like filing, data entry, and printing. Comfortable seating for visitors, informational materials, and sometimes company branding elements contribute to creating a professional and welcoming environment.

The workplace of a receptionist is characterized by a dynamic flow of people and communication. Throughout the day, the receptionist interacts with a diverse range of individuals, including clients, employees, delivery personnel, and guests. They greet visitors with a friendly demeanor, handle inquiries, and direct them to the appropriate destinations within the organization. In addition to in-person interactions, receptionists manage incoming calls, providing essential information and efficiently routing calls to the right departments or individuals.

The receptionist's role often involves multitasking and prioritizing tasks as they manage both face-to-face interactions and administrative responsibilities. They may switch between answering phone calls, scheduling appointments, assisting visitors, and managing paperwork seamlessly. While the work can be fast-paced and demanding, receptionists are skilled at maintaining composure, being attentive to details, and offering exceptional customer service.

In organizations where confidentiality is crucial, such as medical offices or legal firms, the receptionist may need to ensure that sensitive information is handled securely and discreetly. This adds an additional layer of responsibility to their role.

Receptionists are also known as:

Office Receptionist

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Receptionist Job Description [+2024 TEMPLATE]

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HR Toolkit | HR Templates | Job descriptions | Customer service job descriptions |

Receptionist job descriptionA Receptionist is a professional who manages the front desk of an organization. They are usually the first point of contact for customers. Receptionists also perform various administrative tasks.

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This Receptionist job description template is optimized for posting to online job boards or careers pages. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more.

Receptionist responsibilities include:

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately

Answering screening and forwarding incoming phone calls

Receiving and sorting daily mail

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Job briefWe are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

What does a Receptionist do?

As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

Greet and welcome guests as soon as they arrive at the office

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Provide basic and accurate information in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Order front office supplies and keep inventory of stock

Update calendars and schedule meetings

Arrange travel and accommodations, and prepare vouchers

Keep updated records of office expenses and costs

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements and skills

Proven work experience as a Receptionist, Front Office Representative or similar role

Proficiency in Microsoft Office Suite

Hands-on experience with office equipment (e.g. fax machines and printers)

Professional attitude and appearance

Solid written and verbal communication skills

Ability to be resourceful and proactive when issues arise

Excellent organizational skills

Multitasking and time-management skills, with the ability to prioritize tasks

Customer service attitude

High school degree; additional certification in Office Management is a plus

Post this Receptionist job to over 200 job boards at once.

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Frequently asked questions

What does a Receptionist do?

Receptionists work within an organization to help it run smoothly. They greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients.

What are the duties and responsibilities of a Receptionist?

A Receptionist’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements. In some environments, they can even assist security by monitoring visitor access.

What makes a good Receptionist?

A good Receptionist is organized, communicates well, and practices excellent time management skills. In addition, because they’re often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers.

Who does a Receptionist work with?

Receptionists interact with clients, customers, delivery staff, and other public service members throughout their day. Generally, they report directly to an Office Manager.

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Front Desk Representative job description

Front Office Manager job description

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How to become a Receptionist - Skills & Job Description – Jobstreet

to become a Receptionist - Skills & Job Description – Jobstreet

JobstreetJob searchProfileCareer adviceCompany profilesEmployer siteMenuJob searchProfileCareer adviceCompany profilesPhilippinesAustraliaHong KongIndonesiaMalaysiaNew ZealandPhilippinesSingaporeThailandEmployer siteJob searchProfileCareer adviceCompany profilesCareer AdviceExplore CareersExplore careersExplore salariesJob huntingWorking lifeReceptionistProvide customer service at the front desk.OverviewOverviewOverviewHow to becomeHow to becomeHow to becomeSalarySalarySalaryKey skillsKey skillsKey skillsReviewsReviewsReviewsJob opportunities-Jobs in Jobstreet right nowJob growth-In the last yearSalary-Typical monthly salaryJob satisfaction-Job opportunities-Jobs in Jobstreet right nowSalary-Typical monthly salaryJob growth-In the last yearJob satisfaction-What's it like to be a Receptionist?Receptionists work in the service industry. They open and close an establishment for customers and guests, ensuring that their inquiries, needs, and requests are addressed. They handle customer care for clients and guests in establishments in the hospitality, transport, storage and communication, real estate, business, community and personal service industries.Tasks and dutiesWelcoming and assisting guests, visitors, or customers.Answering calls and inquiries.Setting appointments for clients or making and confirming reservations.Transmitting and receiving messages.Presenting bill statements and collecting payments.Receiving mail and packages and distributing these.Handling guest and client requests or complaints. How to become a ReceptionistMost Receptionists have a bachelor degree in hotel and restaurant management or tourism. You may also complete any college degree and then take a vocational course in front office services.1.Complete a bachelor degree in hotel and restaurant management or tourism which includes courses in hospitality and service.2.Alternatively, complete the Technical and Education Skills Development (TESDA) vocational course Front Office Services NCII (Tesda) which runs for 442 hours or 2 years. Then successfully pass the Assessment and Certification Exam, National Certificate – Level II (NCII).3.Gain at least a year of experience in administrative work. Computer and telephone skills are required.4.Apply for Receptionist jobs in hotels and restaurants, transport or storage services, communication, real estate, or business services.5.With experience, you can move up to Supervisor.6.Successful Receptionists can also be promoted to Executive Secretary or Administrative Assistant. Compare your salaryFind out how your salary compares with the average salary for Receptionists.Enter your monthly salary₱Compare your salaryLatest Receptionist jobs on JobstreetBe one of the first to discover these recently listed jobs, or browse all Receptionist jobs on Jobstreet right now.LocationPhilippinesBangsamoroBicol RegionCagayan ValleyCalabarzonCalabarzon & MimaropaCaragaCentral LuzonCentral VisayasCordillera Administrative RegionDavaoEastern VisayasIlocos RegionMetro ManilaMimaropaNorthern MindanaoSoccsksargenWestern VisayasZamboanga PeninsulaReceptionistJEN-1-NE Distributor, Inc.Pasig City, Metro ManilaFull TimeAdministration & Office Support4d agoAdmin AssistantTosot Philippines CorporationPasay City, Metro ManilaFull TimeAdministration & Office Support12h agoOFFICE STAFFGoodfellow Pharma Corp.Mandaluyong City, Metro ManilaFull TimeAdministration & Office Support3d agoFront Desk SpecialistTHE GEE AESTHETICSBonifacio Global City, Metro ManilaFull TimeAdministration & Office Support3d agoOffice AdminTrixie Brothers Holdings Inc.Quezon City, Metro ManilaFull TimeAdministration & Office Support2d agoCrewing AssistantOSM SHIP MANAGEMENT PTE. LTD.Manila City, Metro ManilaFull TimeAdministration & Office Support1d agoRECEPTIONIST/TELEPHONE OPERATORSkills and Talent Employment Pool Inc. (STEP)Pasig City, Metro ManilaFull TimeAdministration & Office Support6h agoReceptionistMosveldtt Law OfficeOrtigas, Metro ManilaFull TimeAdministration & Office Support2d agoReceptionist - (PWDs encouraged to apply)CBRETaguig City, Metro ManilaFull TimeAdministration & Office Support1d agoRECEPTIONIST/HRD STAFFMESCO INCPasig City, Metro ManilaFull TimeAdministration & Office Support2d agoMedical Receptionist | Temporary WFH | Night Shift | Up to PHP50kEmaptaMetro ManilaFull TimeAdministration & Office Support8h agoOffice StaffSANLEX ROOFMASTER CENTER CO INC.South Caloocan, Metro ManilaFull TimeAdministration & Office Support15h agoReceptionist & Administration Assistant | Day Shift | Onsite | BGC | Day 1 HMOEmaptaMetro ManilaFull TimeAdministration & Office Support1d agoAdministrative AssistantTTECCebu City, CebuFull TimeAdministration & Office Support1d agoLegal SecretaryCO NAZARIO VELASCO-CATERA & DIVINAGRACIA LAW OFFICES (CNVD Law)Mandaluyong City, Metro ManilaFull TimeAdministration & Office Support16h agoAdministrative AssistantPrivate AdvertiserNorth Caloocan, Metro ManilaFull TimeAdministration & Office Support16h agoOffice StaffSkills and Talent Employment Pool Inc. (STEP)Pasig City, Metro ManilaFull TimeAdministration & Office Support2d agoOffice StaffParagon Trading & Services Corp.Metro ManilaFull TimeAdministration & Office Support2d agoStaff AssistantJG SUMMIT OLEFINS CORPORATIONMetro ManilaFull TimeAdministration & Office Support1d agoReceptionist / Regional Helpdesk (Makati and Taguig)Business Trends PhilippinesMetro ManilaContract/TempAdministration & Office Support6d agoOFFICE CLERKA.C.I.S. LTD.CO.Metro ManilaFull TimeAdministration & Office Support15h agoReceptionist (Trium Square Pasay City)TDC GroupPasay City, Metro ManilaFull TimeAdministration & Office Support5d agoAdmin AssistantTACS Triple A Consultancy Services CoCainta, RizalFull TimeAdministration & Office Support1d agoadministrative assistantCanary Global Distribution Inc.Makati City, Metro ManilaFull TimeAdministration & Office Support13h agoOFFICE SECRETARYPitstop Motors (PSM) Inc.Las Pinas City, Metro ManilaFull TimeAdministration & Office Support2d agoAdministrative AssistantSM Retail, Inc. - CorporatePasay City, Metro ManilaFull TimeAdministration & Office Support10h agoFront Desk AssociateRepublic Biscuit Corporation (Rebisco)Pasig City, Metro ManilaContract/TempAdministration & Office Support4d agoPersonal AssistantWAM Realty Development CorporationMakati City, Metro ManilaFull TimeAdministration & Office Support10h agoAdministration StaffMMSPHIL MARITIME SERVICES INC.Bacoor City, CaviteFull TimeAdministration & Office Support1d agoAdministrative Assistant1st Care LimitedManila City, Metro ManilaFull TimeAdministration & Office Support1d agoOperations/Administrative AssistantFPD Asia Property Services, Inc.Metro ManilaFull TimeAdministration & Office Support16h agoReceptionist - Onsite (Alabang)Outsourced Quality Assured Services Inc. (ISO Certified)Alabang, Metro ManilaFull TimeAdministration & Office Support4d agoAdmin StaffYamaha Motor PhilippinesMetro ManilaFull TimeAdministration & Office Support2d agoOFFICE RECEPTIONISTPrivate AdvertiserTaguig City, Metro ManilaFull TimeAdministration & Office Support6d agoOffice Staff - PasigTingcloud Documentary & Marketing Services OpcMetro ManilaFull TimeAdministration & Office Support7h agoFront Desk SpecialistBelo Medical GroupDavao City, Davao del SurFull TimeAdministration & Office Support18h agoReceptionist/Front DeskPhilunion Shipping IncBonifacio Global City, Metro ManilaFull TimeAdministration & Office Support6d agoOperations AssistantDYNAMIC INTERNATIONAL VENTURES OPCQuezon City, Metro ManilaFull TimeAdministration & Office Support15h agoOffice StaffGaisano Grand Group of CompaniesCebu, Central VisayasFull TimeAdministration & Office Support2d agoOffice Staff - Alabang (Fixed Term)Filinvest Land Inc.Muntinlupa City, Metro ManilaFull TimeAdministration & Office Support2d agoOFFICE STAFFAxeia Development Corp.Metro ManilaFull TimeAdministration & Office Support6d agoOffice StaffFirst Multi Tech Industrial & Development Corp.Manila City, Metro ManilaFull TimeAdministration & Office Support4d agoOperations Assistant (Makati City)Business Trends PhilippinesMakati City, Metro ManilaFull TimeAdministration & Office Support16h agoTitling AssistantKnoll Ridges Consultancy, Inc.Makati City, Metro ManilaContract/TempAdministration & Office Support2d agoOffice StaffDavies Paints Philippines IncorporatedPasig City, Metro ManilaFull TimeAdministration & Office Support4d agoOFFICE STAFFIntegrated Security and Automation Inc.Mandaluyong City, Metro ManilaFull TimeAdministration & Office Support4d ago5 Office Staff (San Juan Manila & Makati)Staff Alliance Inc.Makati City, Metro ManilaFull TimeAdministration & Office Support1d agoSALES ASSISTANTJG SUMMIT OLEFINS CORPORATIONMetro ManilaFull TimeAdministration & Office Support1d agoReceptionistFWD Life Insurance CorporationBonifacio Global City, Metro ManilaFull TimeAdministration & Office Support8d agoOffice Administrator (Makati City)Business Trends PhilippinesMakati City, Metro ManilaFull TimeAdministration & Office Support2d agoBrowse all related jobs on JobstreetDid you find this helpful? Skills and experience employers are looking forHaving the right skills and experience can make you an in-demand applicant. Receptionist employers on Jobstreet are looking for job seekers with expertise in the following areas.Hi there, have any of these? Sign-in or register to add skills to your Jobstreet Profile.Clerical AdministrationFront of HouseCustomer ServiceCommunication SkillsMicrosoft OfficeHotel ManagementMultitaskingComputer LiteracyOrganisedAdministration ManagementResourcefulTime ManagementPrioritisationMicrosoft ProductsPhilippines Professional Regulation Commission LicenceThoroughnessEnglishAutonomyResilienceSkills in your SEEK ProfileSign inRegisterSign in or register to update the skills in your SEEK Profile.Discover more careers options based on your skillsSign inRegisterSign in or register to discover careers that match the skills in your SEEK Profile.Source: Jobstreet job ads and Jobstreet Profile dataDid you find this helpful? Latest Receptionist reviewsAllAllAllPositivePositivePositiveNegativeNegativeNegative4.0Jun 2023Being a Receptionist is an easy and challenging role. Reviewer's QualificationUndergraduate Certificate of Education StudiesExperienceLess than a yearOrganisation sizeMedium (20-199 employees)The good thingsIf you enjoy communicating with other departments and helping provide assistance, you are a perfect candidate for being a Receptionist. The people that you will assist have a lot of inquiries and once...The challengesThere are a few clients that might be rude when asking questions however this will be on a rare occasion. This might be difficult at first. The best way to deal with this is to be knowledgeable in you...Read more5.0Jun 2023Welcoming the clientsReviewer's QualificationCertificate I in HospitalityExperience1 – 4 yearsOrganisation sizeSmall (1-19 employees)The good thingsWelcome the guest or clients while offering a cup of tea caring the clients and assessThe challengesIf the clients is getting angry because the staff is have a costumer already but it's ok I handle it and assist Read morePrevious1NextSource: Jobstreet role reviewsExplore similar careersBrowse all Administration & Office Support careers⁠Administration OfficerTypical monthly salary₱21KJob growth-60.8%WaitpersonTypical monthly salary₱16KJob growth-57.1%Personal AssistantTypical monthly salary₱25KJob growth25%TutorTypical monthly salary₱22KJob growth-30%Browse all Administration & Office Support careers⁠Read more from Jobstreet7 Effective Leadership Traits That Will Lead You to Success in the Tech IndustryHow to Nail A Job Interview and The Salary You SeekHow to Make Your CV Stand Out and Get Noticed by EmployersCan A Master’s Degree in the Philippines Help? Here’s What Real Employers Say! Subscribe to Career AdviceGet expert career advice delivered to your inbox.First nameLast nameEmailSubscribeYou can cancel emails at any time. 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Receptionist Jobs in Philippines - Mar 2024 | Jobstreet

Receptionist JobsSkip to contentJobstreetMenuJob searchProfileCareer adviceCompany profilesLoginPhilippinesAustraliaHong KongIndonesiaMalaysiaNew ZealandPhilippinesSingaporeThailandEmployer siteLoginEmployer siteJob searchProfileCareer adviceCompany profilesPerform a job searchWhatSuggestions will appear below the field as you typeHide classificationsShow classification list.Any ClassificationDoneClassificationsAccountingAdministration & Office SupportAdvertising, Arts & MediaBanking & Financial ServicesCall Centre & Customer ServiceCEO & General ManagementCommunity Services & DevelopmentConstructionConsulting & StrategyDesign & ArchitectureEducation & TrainingEngineeringFarming, Animals & ConservationGovernment & DefenceHealthcare & MedicalHospitality & TourismHuman Resources & RecruitmentInformation & Communication TechnologyInsurance & SuperannuationLegalManufacturing, Transport & LogisticsMarketing & CommunicationsMining, Resources & EnergyReal Estate & PropertyRetail & Consumer ProductsSalesScience & TechnologySelf EmploymentSport & RecreationTrades & ServicesWhereSuggestions will appear below the field as you typeSEEKMore options⁠Refine your searchShow work type refinements.All typesAll work types Show minimum salary refinements.paying ₱0 Show maximum salary refinements.to ₱150K+ Show date listed refinements.listed any time Hide refinementsHide refinementsRefine by Work TypeFull timePart timeContract/TempCasual/VacationMinimum salarySalary typeAnnuallyMonthlyHourlySalary (PHP)₱010K15K20K30K40K50K60K70K80K100K120K150KMaximum salarySalary typeAnnuallyMonthlyHourlySalary (PHP)10K15K20K30K40K50K60K70K80K100K120K150K150K+Date ListedAny timeTodayLast 3 daysLast 7 daysLast 14 daysLast 30 daysRefine by locationPasig City Metro ManilaOrtigas Pasig City Metro ManilaMetro ManilaTaguig City Metro ManilaValenzuela City Metro ManilaSouth Caloocan Metro ManilaRead More⁠Related searchesoffice staff jobsfront desk jobsfront office jobscashier jobshotel jobs14,456 jobsSorted by relevance DoneRelevanceDateModify my searchListed six hours agoRECEPTIONIST/TELEPHONE OPERATORat Skills and Talent Employment Pool Inc. (STEP)This is a Full time jobPasig City, Metro Manila₱15,860 – ₱18,000 per monthsubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)6h agoListed one day agoReceptionistat Mosveldtt Law OfficeThis is a Full time jobOrtigas, Metro ManilasubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)1d agoListed seventeen hours agoFront Desk Specialistat Belo Medical GroupThis is a Full time jobMetro ManilasubClassification: Front Office & Guest ServicesFront Office & Guest Servicesclassification: Hospitality & Tourism(Hospitality & Tourism)Exciting BenefitsGood Working Environment17h agoListed one day agoReceptionist - (PWDs encouraged to apply)at CBREThis is a Full time jobTaguig City, Metro Manila$18k - $20k p.m. + Rice Allowance, bonussubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)1d agoListed four days agoReceptionistat JEN-1-NE Distributor, Inc.This is a Full time jobPasig City, Metro Manila₱18,000 – ₱20,000 per monthsubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)Immediate HiringRoom for promotionFun environment4d agoListed one day agoRECEPTIONIST/HRD STAFFat MESCO INCThis is a Full time jobPasig City, Metro ManilasubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)Good compensation and benefits packageStable long-term jobVariety of career opportunities1d agoListed one day agoMedical Receptionist - Work from homeat TwoconnectThis is a Full time jobMetro Manila₱30,000 – ₱40,000 per monthsubClassification: Medical AdministrationMedical Administrationclassification: Healthcare & Medical(Healthcare & Medical)Leading Australian organizationDay shiftHMO coverage1d agoListed seven hours agoMedical Receptionist | Temporary WFH | Night Shift | Up to PHP50kat EmaptaThis is a Full time jobMetro Manila₱50,000 per monthsubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)7h agoListed twelve hours agoAdministrative Assistantat MFA ACCOUNTING SERVICESThis is a Full time jobValenzuela City, Metro Manila₱30,000 – ₱40,000 per monthsubClassification: Customer Service - Call CentreCustomer Service - Call Centreclassification: Call Centre & Customer Service(Call Centre & Customer Service)Monday to FridayDay Shift AccountLeave and HMO12h agoListed fourteen hours agoOffice Staffat SANLEX ROOFMASTER CENTER CO INC.This is a Full time jobSouth Caloocan, Metro ManilasubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)14h agoListed one day agoReceptionist & Administration Assistant | Day Shift | Onsite | BGC | Day 1 HMOat EmaptaThis is a Full time jobMetro Manila₱25,000 – ₱35,000 per monthsubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)1d agoListed eleven hours agoAdmin Assistantat Tosot Philippines CorporationThis is a Full time jobPasay City, Metro ManilasubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)11h agoListed eleven hours agoMedical Front Desk Receptionist/Liaison Officerat Aramax Solutions, Inc.This is a Full time jobCebu City, CebuPHP 13,000 - 15,000subClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)11h agoListed three days agoOFFICE STAFFat Goodfellow Pharma Corp.This is a Full time jobMandaluyong City, Metro Manila₱16,000 – ₱17,000 per monthsubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)WITH HMO3d agoListed three days agoFront Desk Specialistat THE GEE AESTHETICSThis is a Full time jobBonifacio Global City, Metro Manila₱18,000 – ₱22,000 per monthsubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)Competitive salaryCommission on top of basic payComprehensive benefits package3d agoListed fifteen hours agoAdministrative Assistantat Private AdvertiserThis is a Full time jobNorth Caloocan, Metro ManilasubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)administrative assistantoffice staffvirtual general assistant15h agoListed one day agoOffice Adminat Trixie Brothers Holdings Inc.This is a Full time jobQuezon City, Metro Manila₱17,000 – ₱23,000 per monthsubClassification: Client & Sales AdministrationClient & Sales Administrationclassification: Administration & Office Support(Administration & Office Support)Relaxed environmentGood income opportunityFriendly workmates1d agoListed one day agoOffice Staffat Skills and Talent Employment Pool Inc. (STEP)This is a Full time jobPasig City, Metro Manila₱16,000 – ₱20,000 per monthsubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)1d agoListed one day agoFront Desk Officer / Concierge / Receptionist - Pampangaat Marie France Bodyline International, Inc.This is a Full time jobMexico, PampangasubClassification: Front Office & Guest ServicesFront Office & Guest Servicesclassification: Hospitality & Tourism(Hospitality & Tourism)1d agoListed one day agoCrewing Assistantat OSM SHIP MANAGEMENT PTE. LTD.This is a Full time jobManila City, Metro ManilasubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)1d agoListed one day agoOffice Staffat Paragon Trading & Services Corp.This is a Full time jobMetro ManilasubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)1d agoListed four days agoFRONT DESK OFFICERat Team Global Facility Solutions Inc.This is a Full time jobMetro Manila₱17,000 – ₱23,000 per monthsubClassification: Front Office & Guest ServicesFront Office & Guest Servicesclassification: Hospitality & Tourism(Hospitality & Tourism)Role AdvancementAnnual IncreasePaid Trainings4d agoListed one day agoStaff Assistantat JG SUMMIT OLEFINS CORPORATIONThis is a Full time jobMetro ManilasubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)GREAT OPPORTUNITIES TO INDIVIDUALS WHO ARE DRIVEN & DEDICATED!COMPETITIVE SALARY, ALLOWANCES, RAISES & PROMOTION!CAREER DEVELOPMENT, TRAINING & STABILITY!1d agoListed sixteen hours agoVillage Admin Assistant (Cavite)at Joy~Nostalg GroupThis is a Full time jobCavite, CalabarzonsubClassification: AdministrationAdministrationclassification: Real Estate & Property(Real Estate & Property)16h agoListed five days agoReceptionist / Regional Helpdesk (Makati and Taguig)at Business Trends PhilippinesThis is a Contract/Temp jobMetro Manila₱20,000 – ₱22,000 per monthsubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)5d agoListed one day agoReservations Officerat Happy Sun Travel & Tours, Inc.This is a Full time jobManila City, Metro ManilasubClassification: Travel Agents/ConsultantsTravel Agents/Consultantsclassification: Hospitality & Tourism(Hospitality & Tourism)1d agoListed fifteen hours agoOFFICE CLERKat A.C.I.S. LTD.CO.This is a Full time jobMetro Manila₱15,000 – ₱18,000 per monthsubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)15h agoListed one day agoAdministrative Assistantat TTECThis is a Full time jobCebu City, CebusubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)Competitive SalaryUpskillingCareer Growth Opportunity1d agoListed five days agoReceptionist (Trium Square Pasay City)at TDC GroupThis is a Full time jobPasay City, Metro ManilasubClassification: ReceptionistsReceptionistsclassification: Administration & Office Support(Administration & Office Support)5d agoListed sixteen hours agoLegal Secretaryat CO NAZARIO VELASCO-CATERA & DIVINAGRACIA LAW OFFICES (CNVD Law)This is a Full time jobMandaluyong City, Metro Manila₱18,000 – ₱20,000 per monthsubClassification: PA, EA & SecretarialPA, EA & Secretarialclassification: Administration & Office Support(Administration & Office Support)Competitive salary and BenefitsWork and life balanceFriendly working environment16h agoListed one day agoAdmin Assistantat TACS Triple A Consultancy Services CoThis is a Full time jobCainta, Rizal₱17,000 – ₱20,000 per monthsubClassification: Client & Sales AdministrationClient & Sales Administrationclassification: Administration & Office Support(Administration & Office Support)1d agoListed twelve hours agoadministrative assistantat Canary Global Distribution Inc.This is a Full time jobMakati City, Metro Manila₱15,000 – ₱18,000 per monthsubClassification: Administrative AssistantsAdministrative Assistantsclassification: Administration & Office Support(Administration & Office Support)12h agoModify my searchPrev123NextReceive new jobs for this search by emailCreate alert Return to search resultsModify my searchYou haven't selected a job adSelect an ad on the left to see the details here.Job seekersJob searchProfileRecommended jobsSaved searchesSaved jobsJob applicationsCareer adviceExplore careersExplore salariesDownload appsJobstreet @ Google PlayJobstreet @ App StoreEmployersRegister for freePost a job adProducts & pricesCustomer serviceHiring adviceMarket insightsRecruitment software partnersAbout JobstreetAbout usWork for JobstreetInternational partnersBdjobs (Bangladesh)Catho (Brazil)Jobsdb (SE Asia)Jora (Australia)Jora (Worldwide)OCC Mundial (Mexico)SEEK (Australia)SEEK (New Zealand)Partner servicesCertsyGradConnectionJora LocalSidekickerGO1FutureLearnEmployment HeroJobAdderContactHelp centreContact usProduct & tech blogSocialFacebookInstagramTwitterYouTubePhilippinesAustraliaHong KongIndonesiaMalaysiaNew ZealandPhilippinesSingaporeThailandTerms & conditionsSecurity & PrivacyCopyright © 2024, Jobstreet

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Home > Job DescriptionWhat does a Receptionist do?

What does a Receptionist do?

By Team foundit

October 14, 2022

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What is a Receptionist job?

Receptionists provide customer service assistance to visitors and clients. This involves answering calls and processing them appropriately, answering visitor concerns and requests, and fostering a welcoming environment. Oftentimes, this includes handling urgent/random administrative duties on demand. Front office receptionists work in virtually every industry.

High school diplomas and equivalents are typically required for receptionist jobs. Receptionists typically receive training on the job. Some may eventually advance to the position of administrative assistant. Multitasking is no problem for the best receptionists since they are friendly, extremely organized, and friendly.

What does a Receptionist do?

Receptionist jobs’ vary depending on the establishment where they work. During hospital visits and doctor’s appointments, receptionists collect patient paperwork and direct the patient to the correct waiting room. Visitors to the corporate headquarters can be greeted, and conference rooms and conference areas are scheduled. The beauty or hair salon’s receptionist makes appointments for clients directs them to the stylist, and may also serve as the cashier. Factories, large corporations, and government entities may provide identification cards to visitors and arrange for staff to take individuals to the appropriate departments. Passengers requesting departure times, arrival times, or stops can contact the bus and train companies for information about departures, arrivals, and stops.

Receptionists use electronic devices like computers, telephones, and other electronic devices. While many businesses use answering machines or other automatic systems for taking messages, receptionists still provide notifications of public and customer arrivals as well as cancellations. They are often expected to perform a variety of office tasks when not busy to assist other administrative employees.

Receptionist job duties include:

Receptionists’ specific responsibilities vary according to the company. The following are responsibilities that need to be covered:

Welcome visitors and clients with a positive attitude.

Making clients feel at home in the office by pointing them in the right direction.

As necessary, announcing clients.

Workplace security is maintained by managing badges, collecting them, and checking them as needed.

Assistance with a variety of administrative duties, which may include faxing, copying, preparing travel plans, and taking notes.

Room preparation for meetings, appointments, and training.

Assisting with the routing of calls and answering the phones professionally.

Assisting colleagues.

Assisting with ad hoc administrative tasks.

Phone calls are answered, forwarded, and screened.

Management, development, and recruitment of junior administrative staff.

Deliver excellent customer service.

Job brief for Receptionist

Receptionists play a critical role in making a company’s first impression; this impression can greatly influence the company’s success. Companies would welcome candidates with the following skills.

Microsoft Office Suite proficiency

Knowledge of office equipment (such as fax machines and printers)

Attitude and appearance that reflect professionalism

Having the ability to interact efficiently verbally as well as in writing

When problems arise, the ability to be proactive and resourceful is key

A great deal of organizational ability

Skills in time-management and multitasking, with a focus on priorities

Orientation towards customer service

A high school diploma; office management certification would be an asset.

Responsibilities of Receptionist

Respond to questions from visitors and welcome them in a friendly manner.

Keep all shared areas organized and neat at all times, including the reception area.

Record visitor requests and phone calls in a detailed and accurate manner.

Receiving deliveries; sorting and distributing incoming mail.

Ensure supplies are restocked as necessary.

Keep the filing system for the general office up-to-date.

Requirements for Receptionist

A degree from a university or college is an asset.

An understanding of the functions of a receptionist job or a related field.

Writing and verbal communication skills are excellent.

Skills in Microsoft products such as Excel, Word, and Outlook.

Ability to manage time well.

Administration and clerical skills.

Capable of contributing positively to a team and participating in various tasks as necessary.

Average Salary for Receptionist (City Based Tables)

In India, the average monthly salary of a Receptionist job is around Rs. 13,903. Salaries range between 8,060 INR (lowest) and 23,100 INR (highest). The salary of receptionists varies widely depending on their experience, skills, location, or gender. Below you can find average salaries for receptionists in different cities.

No.CityReceptionist job’s average Salary/month1New Delhi, DelhiRs. 15,4002Bengaluru, KarnatakaRs. 15,1373Kolkata, West BengalRs. 15,0184Delhi, DelhiRs. 14,9035Mumbai, MaharashtraRs. 14,5966Ahmedabad, GujaratRs. 13,6887Chennai, Tamil NaduRs. 13,6588Chandigarh, ChandigarhRs. 13,293

Key Skills

Certain companies might seek to hire applicants with previous experience in clerical, admin, or receptionist job positions. It is not required to hold a higher education degree to become a Receptionist. However, Receptionists should be able to undertake the below duties:

Skills related to the organization

Detail-oriented

Multitasker of exceptional abilities

A highly effective communicator

Quite courteous

Ability to provide excellent customer service

Why pursue a career as a Receptionist?

Receptionists are in a great position to learn all there is to know about their company’s business. Moreover, a receptionist who excels at their job is likely to be noticed by management. A receptionist often takes on the role of a secretary or takes on other duties. 2014 was predicted to be a year of faster employment growth for receptionists than that for all occupations. Business and professional services are expected to grow in importance, resulting in many new jobs. An increase in turnover among receptionist jobs will also provide numerous employment opportunities. Office automation is unlikely to impact receptionists negatively, given their need for interpersonal skills. Those with word processing and office skills will have the best chances of finding work.

Experienced receptionists and employers with a large and geographically diverse workforce earn more money. More experienced and skilled people earn more money. Health insurance, as well as paid vacation and holidays, are common benefits of receptionists. Employers may also provide educational assistance to employees.

How to become a Receptionist?

As administrative clerks, receptionists work for a variety of companies, ranging from architects to doctors. The receptionist job’s specific duties vary greatly by workplace, but generally, they answer incoming calls and route them to customers. Assisting employers with outgoing and incoming mail, faxes, and emails is another part of their function. We’ve got all the reasons why working as a receptionist could be the right move for you if you’re looking to transition into a new position that’s rewarding, fun, and has great prospects.

A high school diploma is required for a receptionist job profile. Despite this, employers prefer to hire receptionists who have an administrative background as well as experience. To learn administrative skills, you can earn a certificate in clerical studies or office assistance, which covers subjects such as data entry, payroll accounting, word processing, financial accounting, customer service, and office management.

After acquiring the skills needed for the receptionist job, it is time to search for a job. A receptionist can work in several different industries. The list of potential employers is lengthy and includes a range of organizations, including insurance companies, religious organizations, publishing companies, design firms, market research firms, charities, scientific organizations, and real estate firms.

Those who have proven they are capable of mastering clerical skills may have a good chance of advancing to higher positions such as administrative assistants, personal assistants, and secretaries. If receptionists want to advance in their careers, they should focus on networking within the industry and honing their administrative skills.

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Receptionist Job Description Template

ShwetaContributorA seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has been featured in NewsWeek, Huffington Post and more. Her postgraduate degree in computer management fuels her comprehensive analysis and exploration of tech topics.Kelly MainEditorKelly Main is staff writer at Forbes Advisor, specializing in testing and reviewing marketing software with a focus on CRM solutions, payment processing solutions, and web design software. Before joining the team, she was a content producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur and holds an MSc in international marketing from Edinburgh Napier University. Additionally, she is a Columnist at Inc. Magazine and the founder of ProsperBull, a financial literacy program taught in U.S. high schools.Shweta, ShwetaContributorA seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has been featured in NewsWeek, Huffington Post and more. Her postgraduate degree in computer management fuels her comprehensive analysis and exploration of tech topics.Kelly Main Kelly MainEditorKelly Main is staff writer at Forbes Advisor, specializing in testing and reviewing marketing software with a focus on CRM solutions, payment processing solutions, and web design software. Before joining the team, she was a content producer at Fit Small Business where she served as an editor and strategist covering small business marketing content. She is a former Google Tech Entrepreneur and holds an MSc in international marketing from Edinburgh Napier University. Additionally, she is a Columnist at Inc. Magazine and the founder of ProsperBull, a financial literacy program taught in U.S. high schools.Contributor, Editor Rob WattseditorWith over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.Reviewed ByRob WattsRob WattseditorWith over a decade of editorial experience, Rob Watts breaks down complex topics for small businesses that want to grow and succeed. His work has been featured in outlets such as Keypoint Intelligence, FitSmallBusiness and PCMag.editorReviewed ByUpdated: Jul 21, 2023, 9:13am

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations.

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Table of Contents

What Does a Receptionist Do?

Receptionist Responsibilities

Receptionist Skills

Receptionist Qualifications

Receptionist Job Description Example

Frequently Asked Questions

A receptionist is often the first person customers or clients will speak to when walking through your door or calling your number. Besides representing your company and its culture, receptionists typically also manage the front office and assist in general administrative tasks, such as handling the incoming mail or scheduling meetings to ensure smooth day-to-day functioning of the office.

When you are trying to fill this critical role for your organization, you need to create a receptionist job description that attracts people with the right attitude and skills.

What Does a Receptionist Do?

A receptionist serves as the interface between a company and its customers as well as the management and employees. Ideally, receptionists do this with a high level of professionalism and courtesy that leaves a good impression and builds upon a solid reputation. They also provide general administrative support, such as scheduling meetings, handling transcription, printing, photocopying and faxing, as well as making travel arrangements and assisting HR teams.

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Receptionist Responsibilities

The role of a receptionist can vary widely from business to business. However, receptionists typically wear a number of hats and have multiple responsibilities that range from greeting visitors to scheduling office resources.

Here is a list of the most common responsibilities of a receptionist:

Greeting visitors

Managing security and telecommunications systems

Handling queries and complaints via phone, email and general correspondence

Transferring calls as necessary

Taking and ensuring messages are passed to the appropriate staff member in time

Managing meeting room availability

Receiving, sorting, distributing and dispatching daily mail

Preparing vouchers

Handling transcription, printing, photocopying and faxing

Recording and maintaining office expenses

Handling travel arrangements

Coordinating internal and external events

Managing office inventory such as stationery, equipment and furniture

Overseeing office services like cleaners and maintenance service providers

Assisting the HR team with recruitment, onboarding and termination processes

Maintaining safety and hygiene standards of the reception area

As you create your receptionist job description, be sure to include any of your business’s unique needs so that your job listing accurately reflects what your role will entail.

Receptionist Skills

Receptionists are usually good multitaskers who possess a number of different skills that enable them to function effectively in their position. For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators.

Here are the key skills for a receptionist:

Excellent verbal communication

Good telephone communication etiquette

Organized and resourceful

Customer-focused

Active listener

Adept at prioritizing, scheduling and multitasking

Ability to handle office equipment (e.g., the telephone system, printer and the fax machine)

Fast and eager learner

Receptionist Qualifications

There is no formal qualification required for receptionist roles unless it is for some specialist organization like healthcare or legal. But these qualifications are desirable in an effective and efficient receptionist.

Below are the most common qualifications needed for a receptionist:

High school diploma or GED

Associate or bachelor’s degree in communications or business

Familiarity with multi-line telephone systems

Prior experience with Microsoft Office and typing

Of course, your business may have its own set of qualifications based on your unique needs. For example, managing an industry-specific software system.

Receptionist Job Description Example

Here is a receptionist job description example that you can customize to your own requirements.

Are you looking for a job as a receptionist?

Your search stops here because we are looking for a receptionist with a pleasing personality and customer service attitude to manage our front offices. If you are someone who loves interacting with people, putting them at ease and helping them solve their problems, you could be the one. Please check out our other requirements.

Receptionist responsibilities

Welcoming visitors and solving their problems

Managing security and telecommunications systems

Handling queries and complaints via phone, email and general correspondence

Taking messages and ensuring they are passed to the appropriate staff member in time

Managing meeting room availability

Receiving, sorting, distributing and dispatching daily mail

Preparing vouchers

Handling transcription, printing, photocopying and faxing

Recording and maintaining office expenses

Handling travel arrangements

Coordinating internal and external events

Managing office inventory such as stationery, equipment and furniture

Overseeing office services like cleaners and maintenance service providers

Assisting the HR team with recruitment, onboarding and termination processes

Maintaining safety and hygiene standards of the reception area

(Include what is relevant to the position in your organization. Also, if you have someone to handle some of the administrative tasks, omit them from here.)

Receptionist skills and qualifications

High school diploma or GED

Associate or bachelor’s degree in communications or business

Prior experience with Microsoft Office and typing

Excellent communication and interpersonal skills

Organized and resourceful

Customer-focused

Active listener

Adept at prioritizing, scheduling and multitasking

Ability to handle office equipment (e.g., the telephone system, printer and fax machine)

Fast and eager learner

(Please include the qualifications that apply to your job description.)

Benefits

When you work with us, you get these benefits:

Flexible work hours

Hybrid work mode

Paid maternity and paternity leaves

Paid vacation time

(Include the benefits you provide your employees and those that could attract the right candidates.)

About us

(Tell potential candidates about company history, culture, mission and vision.)

CTA

(Tell the potential hires what they should do to apply. Share details of the right person to connect with, including contact number and email address. Also tell them what they should include in the application, like résumé, certificates, references, etc.)

Frequently Asked Questions

What is the key function of a receptionist?

A receptionist is primarily responsible for welcoming the visitors and providing them with the support they need. They are also responsible for handling calls from customers and solving their problems. Receptionists are also responsible for providing administrative support to the employees by scheduling meetings, handling mail, taking messages and dispatching deliveries.

What are the qualities of a good receptionist?

A good receptionist has a pleasing personality, is courteous and polite, and possesses a customer-centric approach to solving problems. A receptionist must be organized, resourceful, proficient in time management and open to new ideas. They must also be able to multitask under pressure.

Why should I hire a receptionist?

A receptionist can provide a great experience to those walking into your office or calling over the phone. They can also help you streamline office administration by handling email communication, scheduling meetings, supervising office security and cleanliness, recording office expenses and maintaining office inventory.

What are the legal steps to hire an employee like a receptionist?

To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the state’s department of labor to start paying an unemployment insurance tax and buy workers’ compensation insurance. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your state’s department of labor, ensure you’re set up to file payroll taxes and post any required notices in shared workplaces.

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From Wikipedia, the free encyclopedia

Employee who greets guests and occasionally acts as secretary

This article is about an employee. For the theological doctrine, see Receptionism.

"Front Desk" redirects here. For the song, see Front Desk (song). For the book, see Front Desk (book).

Receptionist of EA DICE in Stockholm, Sweden

A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls.[1] The term front desk is used in many hotels for an administrative department where a receptionist's duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks. Receptionists cover many areas of work to assist the businesses they work for, including setting appointments, filing, record keeping, and other office tasks.[2]

Responsibilities[edit]

White House receptionist William Simmons at his desk in 1946, conversing with a visitor

The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. Some receptionists may also perform bookkeeping or cashiering duties. Some, but not all, offices may expect the receptionist to serve coffee or tea to guests, and to keep the lobby area tidy.[3]

A receptionist may also assume some security guard access control functions for an organization by verifying employee identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities.

A receptionist is often the first business contact a person will meet at any organization. Organizations usually expect that the receptionist maintains a calm, courteous and professional demeanor at all times, regardless of the visitor's behavior. Some personal qualities that a receptionist is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.[4]

Opportunities for advancement[edit]

Front desk in a Hampton Inn hotel in New York, USA

Depending on the industry a receptionist position can have opportunities for networking in order to advance to other positions within a specific field. Some people may use this type of job as a way to familiarize themselves with office work, or to learn of other functions or positions within a corporation. Some people use receptionist work as a way to earn money while pursuing further educational opportunities or other career interests such as in the performing arts or as writers.

While many persons working as receptionists continue in that position throughout their careers, some receptionists may advance to other administrative jobs, such as a customer service representative, dispatcher, interviewers, secretary, production assistant, personal assistant, or executive assistant. In smaller businesses, such as a doctor's or a lawyer's office, a receptionist may also be the office manager who is charged with a diversity of middle management level business operations. For example, in the hotel industry, the night-time receptionist's role is almost always combined with performing daily account consolidation and reporting, more particularly known as night auditing.

When receptionists leave the job, they often enter other career fields such as sales and marketing, public relations or other media occupations.

A few famous people were receptionists in the beginning, such as Betty Williams, a co-recipient of the 1976 Nobel Peace Prize.[5] A number of celebrities had worked as receptionists before they became famous, such as singer/songwriter Naomi Judd[6] and Linda McCartney, photographer, entrepreneur and wife of Paul McCartney.[7] Other famous people who began their careers as receptionists or worked in the field include civil rights activist Rosa Parks[8] and former Hewlett-Packard CEO Carly Fiorina.[9]

Evolution and new technology[edit]

Some small-to-medium-sized business owners hire a live remote receptionist in lieu of a full-time, in-house receptionist, thanks to advances in communications technology.[10] As the phrase itself suggests, a live remote receptionist deals with phone calls for a company in another location using telephony private branch exchange (PBX) servers. Most modern receptionist services can take messages, screen and forward calls, answer basic FAQs, and fill out web forms. Many services can also schedule appointments and take credit card orders. Some of the older receptionist services have been around for decades, but these often operate very differently from modern services.[11]

Advances in touch screen and 2-way video technology is changing the way some receptionist work. New types of virtual video receptionist systems now allows for live, in-house or remote receptionists to manage office lobby areas from remote locations. These virtual receptionists not only answer phones but also greet walk-in visitors by utilizing a motion detection camera to "see" visitors as they enter the building. The remote receptionist is then displayed in a video window on a wall-mounted LCD, kiosk or desktop all-in-one computer. The video receptionist and visitors can then communicate via 2-way video, allowing the receptionist to manage one or many office lobby areas from a central location.

The advancement of office automation has eliminated some receptionists' jobs. For example, a telephone call could be answered by an automated attendant. However, a receptionist who possesses strong office/technical skills and who is also adept in courtesy, tact and diplomacy is still considered an asset to a company's business image, and is still very much in demand in the business world.

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